About Usila

Usila graduated from the University of Nevada Las Vegas with a Bachelor of Science degree.  She has been originating loans for the past eight years, starting as a Loan Officer Assistant and working her way up to a Loan Officer.  Prior to the mortgage industry, Usila worked at the MGM Grand in hotel operations for ten years.  As a manager there she learned a great deal about customer service and dealing with people.  Her experience at MGM Grand helps her better serve customers through the process of buying a home.

What she finds most rewarding:
“What is most rewarding to me is helping people achieve the dream of owning their own home.”
On helping her clients be successful:
“To help client’s success I am honest and I educate them through the process of buying/refinancing a loan.”

Who has inspired her:
“I am inspired by my family.  Our two boys motivate me to help others…I get pure joy from my family.”

On her priorities:
“My highest priority is to create clients FOREVER by exceeding their expectations.”

How she has fun:
“Away from the office I enjoy running, yoga, reading and spending time with family and friends.”

Consumers wishing to file a complaint against a company regarding the origination and/or servicing of your mortgage loan or a complaint against a residential mortgage loan originator concerning residential mortgage loans on real estate located in Texas should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, Texas 78705. Complaint forms and instructions may be obtained from the department’s website at www.sml.texas.gov. A toll-free consumer hotline is available at 1-877-276-5550. The department maintains a recovery fund to make payments of certain actual out of pocket damages sustained by borrowers caused by acts of licensed residential mortgage loan originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s website at www.sml.texas.gov.